Frequently Asked Questions
Everything you need to know about our laser engraving technology and support.
What is the typical shipping timeframe for xTool machines?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your package leaves our warehouse.
Do xTool products come with a warranty?
Yes, all our machines come with a 12-month limited warranty that covers defects in materials and workmanship under normal use. We also offer dedicated technical support to help resolve any hardware issues.
What is your return policy for laser engravers?
We offer a 30-day return policy for unused and unopened items. If the product has been used, a restocking fee may apply, and the item must be returned in its original packaging with all accessories included.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna to help you start your creative projects sooner.
Is technical support available for software setup?
Absolutely. We provide comprehensive guides, video tutorials, and live customer support to help you set up xTool Creative Space (XCS) or integrate your machine with LightBurn software.
Are safety goggles included with the laser kits?
Safety is our priority. All xTool laser kits include specialized safety goggles designed for the specific wavelength of your laser, and our machines feature built-in protective shields and emergency stop buttons.